Office of Work-Life Programs -
CG SUPRT (Employee Assistance Program)
Call 1-855-CGSUPRT (247-8778) 24/7 to access services
Who is Eligible for this Program?
The CG SUPRT Program is available to the
following members of Team Coast Guard:
- Active Duty members and their dependents
- Select Reservist and their dependents
- Full-time Civil Service employees and their dependents
- Full-time Exchange System and MWR employees and their dependents
Purpose of Program
The CG SUPRT Program is a professional staffed service that
is available 24/7. Its purpose is to assist CG employees with a wide
range of mental health and other life concerns, such as depression.
relationship issues, and work stress, which may impact their ability to
perform on the job and/or the family.
As mandated by law and regulations. all contact with the CG
SUPRT are held in strict confidence, except in some unique situations such
as when someone threatens to harm himself or others. The CG SUPRT Program is
provided by an outside contractor to better assure confidentiality and
access in all the CG locations.
Services of CG SUPRT
- For Individuals: Services include face to face assessment,
referral and short term counseling for a wide variety of personal
concerns such as depression, relationship discord, and career
transition. The program also offers telephonic assistance for
financial and legal concerns. Another service of the program is
telephonic and information assistance with life events that impact
everyone. Examples of this service are finding eldercare and
childcare providers and assistance with negotiating the college
application process. CG SUPRT also offers health coaching to assist
employees and their family members with health matters such as
smoking cessation, weight management, and stress reduction. Finally,
the program can assist with tax preparation.
- For Management: Managers may also consult with the CG SUPRT
Program when there is a workplace situation that may impact the
stress of his/her employees OR when an employee's conduct or
performance may be impacted by a personal concern.
- For Organizations: Critical incidents, downsizing, and other
large scale events can impact an entire organization. Services
include training, critical incident response and education.
- For Everyone: The CG SUPRT offers an extensive website that
contains articles, mental health assessments, and national resources
What to Expect:
When employees contact CG SUPRT, they can expect to
talk with a professional who will first gather information such as the
nature of the concerns, and, if they would like face to face counseling,
where they would like to meet with a counselor. Then the employee will be
contacted by a local counselor to begin the process of setting up an
appointment. Usually an appointment is established
within a few days unless there is an emergency situation. Telephonic
requests will be transferred to the appropriate specialist
Point of Contact and to Access the Services:
Call: 855-CG SUPRT (247-8778)
If there are any questions or concerns about the CG SUPRT Program or if special
assistance is needed, each Health Safety & Work Life (HSWL) Regional
Practice employs a civilian Employee Assistance Program Coordinator (EAPC).
Regional Work-Life Staff, Among other duties the
EAPCs help market the program, manage its complaints/issues, and arrange for
critical incident involvement.
If you need additional
assistance beyond the information provided here, please contact the
Headquarters Employee Assistance Program Manager, Ms Lisa Teems
CG-1112, at (202) 475-5157 Fax: (202) 475-5907 or email at
The following reference provides details of the Employee
Related Web Sites
The following web sites provide information related to the
Employee Assistance Program:
ABA Homefront - Sponsored by the American Bar Association,
this site provides legal information of interest to the military
community. Includes a nation-wide
Coast Guard Legal Assistance - Coast Guard legal assistance
attorneys provide advice and counsel regarding personal legal
issues to service members, dependents and retirees at no cost.
Site includes some
resources and a find-a-lawyer
Department of Homeland Security Employee Assistance Program
- Lots of useful information and links available on a broad range
of EAP and workplace-related topics.
Armed Forces Legal Assistance - Locate active duty legal
activities offering general legal services within the continental
From Within - An international nonprofit
organization for survivors of trauma and victimization that
provides helpful resources for both therapists and those seeking
to help themselves recover from traumatic events. Name of
organization comes from a quote attributed to Franz Kafka: Anything that has real and lasting value is always a gift from
GLBT National Help Center - at 1-888-843-4564 (adults) and
1-800-246-7743 (adolescents) - Provides telephone and e-mail
peer counseling as well as information and resources.
HOMEFRONTConnections - A DoD online social
networking site for military members and families. You can
participate in blogs and discussion forums, upload documents,
post pictures and videos, send messages, and stay connected with
other social media sites. Service members, military families,
service providers and commands can share information on this
secure site. A real plus: you can access this site via CG
InTransition - This is new DoD program for
all military members including members of the Coast Guard. It
provides service members currently receiving mental health
treatment a bridge of support between health care providers
should they transfer to a new location or separate from active
service. The program may be accessed by service members or
referring mental health providers by calling toll-free
1-800-424-7877 (continental United States including Alaska and
Hawaii); 1-800-424-4685 (outside the United States). Individuals
outside the US may also call collect 1-314-387-4700.
Live Your Life Well – Site sponsored by the advocacy
Mental Health America. Identifies “10 Tools To Live Your
Life Well.” This website is designed to help you cope better
with stress and create more of the life you want. You’ll want to
write these ideas down.
Military Pathways - Formerly the Mental Health
Self-Assessment Program (MHSAP), Military Pathways offers
service personnel and their families the opportunity to take
anonymous, mental health and alcohol use
self-assessments online. The self-assessments are a brief
series of questions that, when linked together, help create a
picture of how an individual is feeling. After an individual
completes a self-assessment, s/he is provided with referral
information including services provided through the Department
of Defense and Veterans Affairs.
- National Alliance on Mental Illness (NAMI) -
national advocacy group that provides easy-to-understand
information about mental illness, mental health care, diagnosis, treatment and recovery. Particularly helpful for
parents and loved ones trying to help. Many local NAMI chapters
sponsor education programs. Use their
locator to find the nearest chapter.
National Institute of Mental Health - Provides helpful
information on mental illnesses and the latest research findings.
National Resource Directory (NRD) - The NRD is a
federal government Web site for wounded, ill and injured Service
Members, Veterans, their families, and those who support them.
This Web site, which is maintained by the Departments of
Defense, Labor and Veterans Affairs, provides access to more
than 11,000 services and resources at the national and state
level to support the recovery, rehabilitation and reintegration
of Service Members and Veterans into their communities.
Navy and Marine Corps Public Health Center Portal – a
great resource for all things related to promoting healthy
living and resilience. One of the best sites available for those
looking to make changes for themselves as well as for those who
are in the business of advising/training others. Literally
covers related subjects from A to Y. A very well organized site.
Navy Operational Stress Control (OSC) Official Blog Site -
Has tips and ideas for controlling stress. Be sure to scroll to
the cartoons. This is a new site that will be developed further.
Note: the social media links do not work on CG computers.
Office of Personnel Management EAP Homepage - Provides
information on Federal EAPs and links and publications helpful in
addressing related issues.
Helpline For Victims of Sexual Assault - A DoD site
dedicated to providing crisis help for Active Duty and Reserve
DoD/Coast Guard personnel affected by sexual assault. The Safe
Helpline provides live, one-on-one expert advice and information
worldwide. Available 24/7, users can click, call, or text for
anonymous and confidential support. Call 877-995-5247.
TRICARE Choices for the Reserve Component
downloadable TRICARE brochure that provides useful information
for Reserve member coverage.
TRICARE - Contacts & Regional Contractors -
Provides contact information and locators for all TRICARE
Medical and Mental Health Services.
USAA Educational Foundation - Helps consumers make
informed decisions by providing information on many life topics
Insurance. See helpful booklets on
Families Dealing With Deployment,
Balancing Family and Career,
Managing Credit and Debt,
When A Loved One Dies: Coping With Grief.
- Vet4Warriors - 1-855-VET-TALK
(1-855-838-8255). This DoD-sponsored service
provides confidential military support to vets by vets. Service
is open to all military personnel and veterans. Separate from
the services offered by the Veterans Administration. Completely
confidential. Callers can remain anonymous. Visit
http://www.vets4warriors.com/ for more information.
- An online, one-on-one “chat-service” for veterans. (Click on
the “Click to Chat Live Online” icon to get started.) It enables
veterans, their families, and friends to communicate anonymously
with a trained VA counselor. This pilot project went live in
July 2009 and is available 24/7.