USCG Uniform Distribution Center, Woodbine, NJ
UDC Uniform Return Policy

Returning Uniform Items

All uniform items may be exchanged one-for-one if they do not fit or if they are defective. Special Measurement/Order uniforms are not refundable. If a Special Measurement uniform is not made to the specifications provided, contact the UDC Manager for return authorization.

Non-returnable items:

- Items sold at a reduced price.

- Items washed or altered in any way after receipt.

- If more than three months from date of invoice, even if not worn. Requests beyond that period will be reviewed on a case-by-case basis.

To contact the Returns Department, please visit the UDC Contacts page.

Mailing/Shipping procedures at members’ expense:

Review the 'Non-returnable items' above.  Unless the item(s) is/are damaged or defective, return mailing or shipping expenses are the responsibility of the member.  Returns at members’ expense must be prepared and sent as follows:

a.   Fill out a UDC Returns Form. Package the product you are returning, the Return Form, and the original (readable photocopy is okay) shipping receipt/invoice in a USPS flat rate box.  State on the invoice whether you are requesting a exchange or a refund and sign your initials.  If exchanging, note what size you are requesting.

b.   Properly package, seal, and address the box.  The correct address for UDC returns is: 

US COAST GUARD
UNIFORM DISTRIBUTION CENTER
ATTN: RETURNS
414 MADISON AVE
WOODBINE NJ 08270-2315

c.   Take the package to the nearest US Post Office (USPS), if sending by U.S. Mail and send the package as Priority Mail with Insurance.  If using a Transportation Service Provider (TSP) (FedEx or UPS), take the shipment to an authorized acceptance facility to send the shipment.

NOTE: Whether sending the return through the USPS or a TSP, obtain insurance for the full replacement value of the item(s).

d.   Retain a receipt of the shipment or mailing until the returned item has been replaced or otherwise resolved. 

Mailing/Shipping procedures at Coast Guard expense:

Review the 'Non-returnable items' above.  When an item is received in damaged/defective condition, it may be returned at Coast Guard expense.  A return at Coast Guard expense must be prepared and sent as follows:

a.   Contact the UDC to ensure the shipment qualifies to be returned at Coast Guard expense and request/obtain a return shipping label.

b.   A return FedEx or UPS label will be created and sent to you electronically (print the label when you are ready to return the shipment). 

c.   Fill out a UDC Returns Form. Package the product you are returning, the Return Form, and the original (readable photocopy is okay) shipping receipt/invoice in a USPS flat rate box.  State on the invoice whether you are requesting a exchange or a refund and sign your initials.  If exchanging, note what size you are requesting.

d.   Properly package, seal, and firmly attach the return label provided by the UDC. 

e.   Take the package to a Transportation Service Provider (TSP) (FedEx or UPS) authorized acceptance facility and send the shipment.

f.    Retain a receipt of the shipment or mailing until the returned item has been replaced or otherwise resolved. 

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Last Modified 10/30/2014