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National Guard and Reserve TRICARE Benefits Video: This 20-minute video highlights the various TRICARE benefits National Guard and Reserve members and families are entitled to during the various phases of a member's service. Please visit or to access the video online.
(Posted 17 FEB 2011)

Direct Deposit Availability of Funds on Military Paydays: Effective 15 FEB 2011, the Department of Treasury Financial Management Service (FMS) will not release payments to the federal reserve bank until the evening prior to payday. For more information, please view ALCOAST 058/11.
(Posted 16 FEB 2011)

JPMorgan Chase Mortgages: JPMorgan Chase will significantly enhance its programs to help military and veteran customers.  Any military borrower who has a question about a JPMorgan Chase loan should call the company's hotline numbers at:

Mortgage questions: 877-469-0110

Credit Card questions: 888-520-3863

All other consumer product questions: 800-242-7399

For more information on the firm's current programs available to military and veterans, visit
(Posted 16 FEB 2011)

Call for Nominations for the 2011 annual inspirational leadership awards: Coast Guard nominations are being accepted for the 2011 CAPT John G. Witherspoon, 2011 MCPO Angela M. McShan, George R. Putnam, CAPT David Jarvis, and the Douglas Munro awards. Nominations will be accepted through 11 MAR 2011. For more information, view ALCOAST 041/11.
(Posted 14 FEB 2011)

Coast Guard Learning Portal Transition to CGPortal: As of 03 JAN 2011 the CG Learning Portal was integrated with the CG Portal. For more information, please view ALCOAST 601/10: COAST GUARD LEARNING PORTAL TRANSITION TO CGPORTAL or you may contact LT Kevin Hasselman.

Users will access e-learning courseware on a standard workstation through CGPortal in the training and education section.

For remote (home) access, personnel will need to log into CGPortal to utilize e-learning courseware. Reservists can access the CGPortal through remote (home) access via CAC reader.
(Posted 12 JAN 11)

Child Care Fee Assistance: Coast Guard Reserve members who are currently activated/deployed and whose children are enrolled in a non-DoD licensed child care program are eligible for child care fee assistance. For more information, please go to the General Services Administration website at
(Posted 04 JAN 2011) (Updated 20 JAN 2011)

Armed Forces Reserve Medal (AFRM) with "M" Device: Updated TRICARE customer support information Operation Unified Response during Haiti and the Deepwater Horizon response both qualify for the M devices. For more information, please view ALCOAST 515/10: AWARD GUIDANCE FOR DEEPWATER HORIZON OIL SPILL RESPONSE.
(Posted 22 DEC 10)

TRICARE Update: Updated TRICARE customer support information
(Posted 15 DEC 10)

Common Access Card Remote Access Service (CAC RAS): To learn more about CAC RAS, please view the CAC RAS article
(Posted 09 DEC 10)

Annual Screening Questionnaire (ASQ) Requirement: View the ASQ Requirement to make sure you are in compliance
(Posted 03 DEC 10)

Commandant's Reserve Policy Statement: The Commandant's Reserve Policy Statement
(Posted 30 NOV 10)

Transfers From SELRES to IRR/ISL/ASL: Please review ALCGRSV 051/10 if you are requesting a transfer from the Selected Reserve to the Individual Ready Reserve (IRR), Inactive Status List (ISL), or Active Status List (ASL).
(Posted 06 OCT 10)

Reserve Retirement Point Data Available in Direct Access: Reserve retirement point data is now available in Direct Access for self service, command and SPO users. The new DA pages do not replace the Annual Reserve Retirement Points Statement, which is mailed by Pay & Personnel Center (PPC) approximately three months following the end of the reservist's anniversary year. However, they are an excellent way of keeping track of your account, allowing you to spot, and report, problems before the annual paper statement is issued. Here are the navigation and reference guides for the new View Retirement Points pages:

- Self-Service - View My Reserve Points>

 - Command Users and SPOs - View Reserve Points>
(Posted 04 OCT 10)

TRICARE Suspicious Calls: Recently there has been a rash of calls to military personnel from individuals (NFI) who claim to be with DoD and requested information under the guise of it being a TRICARE national survey. For more information click here.
(Posted 30 SEP 10)

TRICARE Retired Reserve: For the first time, members of the Retired Reserve who are not yet age 60, the so-called “gray area” retirees, can purchase TRICARE health coverage for themselves and their eligible family members with the 1 SEP 2010 launch of TRICARE Retired Reserve (TRR).  To learn more, go to:
(Posted 01 SEP 10)

PPC Weekend Hours: The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian) inquiries, and user support for T-PAX and Direct Access. CCB's Call Center will be staffed and open on the following weekend dates in FY13:

FY 2014

NOV 16-17, 2013

MAY 17-18, 2014

DEC 14-15, 2013

JUN 21-22, 2014

JAN 11-12, 2014

JUL 19-20, 2014

FEB 8-9, 2014

AUG 16-17, 2014

MAR 15-16, 2014

SEP 20-21, 2014

Hours of coverage on the above weekends (Central Time):
- Phone Coverage 0800-1130 and 1230 - 1500
- Trouble Tickets Worked 0600-1130 and 1230-1600
- Phone Coverage 0800-1130 and 1230 - 1400
- Trouble Tickets Worked 0600-1130 and 1230-1400

PPC Customer Care can be reached via telephone at 1-866-PPC-USCG (772-8724).  Trouble tickets also may be submitted through the Intranet at or via the Internet at
(Updated 17 SEP 12)

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Last Modified 11/19/2014