Security Levels
United
States Coast Guard
Personnel Service Center
Business Operations Staff
PSC-BOPS/PSSU - Personnel Service Center Business Operations Staff (PSC-BOPS) oversees 13 regional Personnel Services and Support Units (PSSU) who provide support for all active duty military personnel. The “Biz-Ops” staff also oversees the resource management and capabilities development for employing PSC forces to meet mission requirements.
Regional delivery of depot level active duty military personnel resource services will be accomplished through 13 Personnel Services and Support Units (PSSU). Regional delivery of depot human resource services for Reserve members will be accomplished through the Reserve Forces Readiness System. Depot level services for Civilian Personnel will remain unchanged. PSSU locations will be:
| Alameda | Boston | Cleveland |
| Honolulu | Washington, DC | Ketchikan |
| Kodiak | Miami | New Orleans |
| Portsmouth, VA | San Pedro | Seattle |
| St Louis |
Depot Level Services for PSSU’s will include the following general areas:
SPO Service Line Management
Housing (Area / Regional Services)
Personnel Services
MWR
Training and Development
The Business Operations Staff will monitor the performance of the PSSU’s through a metrics based balanced scorecard. This is intended to foster sustainability through standard, repeatable and scaleable processes, as well as disciplined configuration management, enterprise decision-making, and pushed logistics support.
1. PSSU Customer Service Standards
2. PSSU Organizational (“O”) Level Definition: Tasks and activities that a particular unit’s crew has the capability/competency, capacity, tools and authority to perform.
3. PSSU Depot (“D”) Level Definition – Services that are the responsibility of Headquarters Command or Logistics Command, and performed by designated support activities. Typically depot level support is performed on materiel, equipment, systems, platforms, or facilities requiring major overhaul or significant cross-programmatic support. Depot level maintenance uses more extensive facilities and higher skilled personnel for repair than are available in lower service activities.
4. Personnel Service Center - Business Operations PSC-BOPS Balanced
Scorecard:
As a work in progress, the Balance Score Card provides an enterprise wide
view of PSSU Performance using the Norton/Kaplan BSC Model and measures
performance metrics for depot level functions. The Balance Score Card will
seek to use existing metrics (CGBI, HMIS, BMTS, etc), be based on
programmatic standards, and be capable of adding additional measures as they
are developed (i.e. PDR accuracy)
BALANCED SCORE CARD (CGWeb Only)
http://cgweb.esuboston.uscg.mil/isc/pssu/overview.asp?sectorID=1
Part of the Balance Score Card is a customer satisfaction survey which seeks to obtain 360° feedback by incorporating the PSSU CO Assessment, DCMS SOPA Assessment, and customer satisfaction.
Customer Satisfaction Survey (CGWeb Only)
http://cgweb.esuboston.uscg.mil/webapps/surveyTool/takeSurvey.asp?SurveyID=12