Did you know that T-PAX and Direct Access have self-service password reset features? All users of these systems must setup their profiles (by providing email addresses and other information) in order to use the self-service password reset features. The document linked below, which is available in both Adobe Acrobat (PDF) and Microsoft Word (DOC) formats, provides easy to follow directions for setting up your user profile in both Direct-Access and T-PAX:
Are you having trouble resetting your Direct-Access password?
If your email address is not present or if present, it does not comply with security requirements (It must be end in .mil, .edu or .gov.), you will not be able to use the self-service password reset feature until your Business email address has been added to the system or is changed to reflect a .mil, .edu or .gov address. Contact your Servicing Personnel Office (SPO) and ask them to update your address for you. The SPO can perform this service for all Coast Guard personnel (Active Duty, Reservists and Civilians). Contractors and other non-USCG personnel/employees may contact PPC Customer Care (use this link) for assistance.
Having trouble with T-PAX password?
After your password is reset and you've signed into to T-PAX, you must setup your profile. Follow the procedures in the Direct-Access/T-PAX Password Reset Setup Guide (pdf) to setup your profile.
These tutorials have been developed to show you how to setup your profile so that you may take advantage of the password reset features. Please take the time to setup your profile information in both Direct Access and T-PAX.