U. S. Coast Guard Pay & Personnel Center

Frequently Asked Questions -- FAQs

Click the links below to find the answers to the questions we receive most often

How can I get a copy of my DD-214
Advancement Certificates
Direct Access
Enlisted Employee Reviews (EERs)
How can I get copies of my records?
How do I locate CG Personnel?
Information for Survivors of USCG, USCGR, and NOAA Retirees Adobe Acrobat Required
Military Pay Accounts
Montgomery G.I. Bill (MGIB)
Reserve Points Statement - How do I obtain a copy?
Retired Pay
Self Procured/DITY Move
Servicewide Exam (SWE)
Thrift Savings Plan
Travel (General)
TRICARE Information
VEAP to MGIB Conversion
W2 Form - How do I get a replacement?
WWII Merchant Mariner Veterans benefits


How do I retrieve a copy of my DD-214 or other service records?

  1. If you are a current active duty or reserve member, contact your Servicing Personnel Office for assistance.

  2. If you separated or retired from the Coast Guard prior to 01 October 2006, make requests to obtain copies of DD-214's, Personnel Records, Medical & Dental Records, and Service Medals, etc. to the National Personnel Records Center. Requests may be made online by the veteran or next of kin of a deceased, former member of the military. If you are not the veteran or next of kin, complete Standard Form 180 (SF 180) and send the completed form to:

    National Personnel Records Center
    1 Archives Drive
    St. Louis, MO 63138 Commercial: (314) 801-0800

  3. If you separated or retired from the Coast Guard on or after 01 October 2006, contact the Military Records Section at CG Personnel Service Center by:

    E-mail: ARL-DG-CGPSC-DD214@USCG.MIL;

    Telephone by the veteran or the next of kin of a deceased, former member of the military: 703-872-6665; or

    Mail: Commander, Personnel Service Center PSC (BOPS-C-MR), MS 7200 4200 Wilson Blvd, Suite 1100 Arlington, VA 20598-7200

    The Standard Form 180 (SF 180) is required for all document copy requests. Send the completed form to the address above.

  4. If you separated from the service and plan on filing a claim for medical benefits with the Department of Veterans Affairs (VA), you do not need to request a copy of your military records from the NPRC. The VA regional office handling your case will petition both NPRC and the VA Records Management Center for needed service and medical records to adjudicate your claim.

Military Accounts Support (MAS)

  1. Who do I contact to have my TOPTS/JUMPS access reset?
  2. How do I request to receive a duplicate copy of my W-2?
  3. Where do I mail my TSP Election form?
  4. Where do I go to download TSP forms, find rates of return, current loan interest, etc?
  5. How do I change the way my TSP contributions are invested?
  6. When does the MGIB Additional program expire?
  7. Who is entitled?
  8. Do members who elected VEAP to MGIB conversion qualify?
  9. What form is required to elect MGIB Additional?
  10. How does a member elect the MGIB Additional?
  11. How is the allotment started?
  12. How does a member make a lump sum payment?
  13. What if the member changes his/her mind?
  14. Do the MGIB Additional contributions reduce taxable wages?
  15. What if the member contributed $1200 to basic MGIB while prior service?

Q: Who do I contact to have my TOPTS/JUMPS access reset?

A: Fill out the Pay & Personnel Center Customer Care online trouble ticket. Enter "JUMPS/BlueZone Access" in the Category and "Password for JUMPS/BlueZone" in Type boxes and enter your TOPTS user ID "K1xxxx" in the Description of the problem field.

Q: How do I request to receive a duplicate copy of my W-2?

A: Fill out this form and fax it to 785-339-3784. You can also follow the guidance in the Pay and Personnel Procedures Manual, Chapter 8-B-12.

Q: Where do I mail my TSP Election form?

A: Mail the completed form to the following address:

Commanding Officer (MAS-TSP)
US Coast Guard
Pay & Personnel Center
444 S. E. Quincy Street
Topeka, KS 66683-3591

Q: Where do I go to download TSP forms, find rates of return, current loan interest, etc?

A: To specify the way you want your contributions to be invested, use the TSP Web Site http://www.tsp.gov/index.html or the Thriftline at 504-255-8777 or submit Form TSP-U-50, Investment Allocation to the TSP Service Office at:

TSP Service Office
National Finance Center
P. O. Box 61500
New Orleans, LA 70161-1500

Q: When does the MGIB Additional Program expire?

A: The MGIB Additional Program does not expire. It is a law and must be cancelled by law.

Q: Who is entitled?

A: Members who elected MGIB upon entering the active duty AFTER June 30, 1985 are eligible.

Q: Do members who elected VEAP to MGIB conversion qualify?

A: No, members who converted from VEAP entered active duty prior to 1 July 1985.

Q: What form is required to elect MGIB Additional??

A: The form DD 2366 can be used, but must be altered to include the statement contained in the ALCOAST 176/01, and care is needed as the block numbering system does not correspond with the ALCOAST any longer. It is recommended that the DD 2366-1 be used as it was designed for the MGIB Additional and already has the required statement..

Q: How does a member elect the MGIB Additional?

A: Complete form DD 2366 or DD 2366-1. Both can be found at the Pay & Personnel Center website: The DD 2366-1 was specifically designed to be used for the MGIB Additional entitlement.

Q: How is the allotment started?

A: Forward the DD 2366 or DD 2366-1 to the SPO along with Form PPC-2040. (Allotment Worksheet).

Q: How does a member make a lump sum payment?

A: Members can call (785) 339-3615 and charge to Visa/MasterCard, A copy of the DD-2366 or DD 2366-1 must be faxed to (785) 339-3767. Members may also send a check/money order (made payable to USCG) along with a copy of the DD 2366 or DD 2366-1 to:

Attn: Collection Clerk
Commanding Officer (FAR)
US Coast Guard
Pay & Personnel Center
444 SE Quincy Street
Topeka, KS 66683-3591

Q: What if the member changes his/her mind?

A: Contributions to both MGIB and MGIB Additional are NON-REFUNDABLE.

Q: Do the MGIB Additional contributions reduce taxable wages?

A: No, where the basic MGIB contributions do reduce taxable wages, the MGIB Additional is considered after-tax contributions.

Q: What if the member contributed $1200 to basic MGIB while prior service?

A: JUMPS will not let an SPO start MGIB additional on a member who does not have a segment 63 showing the $1200 contribution.


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Last Modified 11/12/2013