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U. S. Coast Guard Pay & Personnel Center

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Communicating with PPC via Administrative Official Information Exchange (Admin OIX)

Beginning August 3, 2015, the Coast Guard is shifting from its traditional communication method of sending all official information via the Coast Guard Messaging System (CGMS) to using today's technology for exchanging official non-operational information.

Admin OIX is a new, standardized method for sending and receiving administrative information. Administrative information is defined as messages related to the organization of service forces, personnel management, unit logistics, individual and unit training, discipline, program changes, and other matters that are not operational.

PPC's Admin OIX mailbox address is "CMD-SMB-CG-PPC". Only use this mailbox when, in the past, you would have sent a message via CGMS (e.g. Placement on a striker or supplemental advancement list, withholding an advancement, etc.). Do not use the Admin OIX mailbox unless use of record message traffic is directed.

All PPC customer service requests, which include SWE PDE correction and/or waiver requests and EER change requests, must be submitted through the PPC Customer Care Branch. To submit your request please call 866-PPC-USCG (866-772-8724), or send your email to "PPC-DG-CustomerCare", or go to our Customer Care Branch web page at and select the "Trouble Ticket" tab and submit your request online.

More information on Admin OIX, including a full list of Admin OIX shared mailboxes, is available on the CGPortal OIX website.

The process for Personnel Casualty Reports will be reworked to take advantage of the features available in Admin OIX. More information is forthcoming. Until directed, send Personnel Casualty Reports in the format shown in the Personnel and Pay Procedures Manual (Enclosure 7) but replace message addresses with the appropriate Admin OIX mailbox addresses.

- See more at: Coast Guard All Hands Blog.

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Travel & WEB-TPAX News Updates

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September End-Month Payroll Processing Complete

"Payslips" for 01 October pay day have been posted in Direct Access. Report any discrepancies through the P&A Office (Admin) to the SPO. If SPOs cannot address or need assistance, the SPO will submit trouble ticket. Payslips can be accessed via the Self-Service "View" menu. Refer to this guide for an overview of the new payslip.

Fiscal Year 2016 Rate Changes

Direct Access Global Payroll Implementation


Procedural Updates

Funeral Honors Request

  • Contact the Petty Officer of the Watch (OOD) Cell Phone:

Contacting PPC

Retirees and Annuitants (Visit the RAS web page for detailed contact information.)

Commanding Officer (RAS)
U. S. Coast Guard Pay & Personnel Center
444 SE Quincy St
Topeka, KS 66683-3591
Toll Free: 1-800-772-8724
Commercial: 785-339-3415
Fax: 785-339-3770

All others (Visit the Customer Service web page to submit a Trouble Ticket.)

Commanding Officer (CCB)
U. S. Coast Guard Pay & Personnel Center
444 SE Quincy St
Topeka, KS 66683-3591
Toll Free: 1-866-772-8724
Commercial: 785-339-2200
Fax: 785-339-3780

Mailing Address for Travel Claims and Audits:

Mail Claims To:

Commanding Officer (TVL)
Pay & Personnel Center
444 SE Quincy ST
Topeka, KS 66683-3591

The mailing address for sending claims for T-PAX(UTS) audits is:

Commanding Officer (TVL/T-PAX Audits)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy ST
Topeka, KS 66683-3591

Visit the Travel Branch web page for more information.

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Last Modified 10/5/2015