Announcements, System Outages and Known Issues

Direct Access/Image Now Outages Scheduled 31 May - 15 June

E-Mail ALSPO message D/12 announces service interruptions and outages that are anticipated to occur when the contract data center relocates the servers housing the Direct Access I, Direct Access II, Retired Global Pay and Image Now (EIPDR) databases and applications.

The following timeline is provided to assist in planning for this transition:

  • Thursday, 31 May - Direct Access and HR Imaging will be taken offline at 1700 (EST).
  • Monday, 04 June - Direct Access will be available in a reduced capacity (no self-service access). The imaging system will not be available.
  • Friday, 08 June - Direct Access will be taken offline.
  • Friday, 15 June - Direct Access and HR Imaging are both back on line in regular production environments.
  • Tuesday, 19 June - Data entry cutoff for 29 June payday.
  • Wednesday, 20 June - June end-month payday compute cycle runs.

Please see E-Mail ALSPO D/12; Direct Access/Image Now Data Center RelocationPDF file for more information.

TPAX Outages Scheduled for 26 May and 1-4 June

The TPAX system will be unavailable from 0800 (CDT) to 2200 (CDT) on Saturday 26 May 2012 due to system maintenance.

The system will also be unavailable for use from approximately 1800 (CDT)on Friday, 01 June through 0001 (CDT) on 04 June. The purpose of the June outage is to upgrade the system to a new version. You can read about the changes coming in the new version on the PPC Travel web page.

Procedural Updates


Quicklinks

Pay & Personnel Center, Customer Care Branch

Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.

The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

  • Important Notices
  • Direct Access Portal
  • Direct Access "MYPORTALDIRECT", tutorials, demos, & new procedures.
  • New DA Self Service Password Reset Procedure
  • New DA Change Password Procedure

  • Having trouble with TPAX password?
  • If you cannot obtain your new password using the procedures in the TPAX Forgotten Password Reset Guide, please use the link below to request assistance for TPAX logon issues:
  • After your password is reset and you've signed into to TPAX, you must setup your profile. Follow the procedures in the Direct-Access/TPAX Password Reset Setup Guide (pdf) to setup your profile.

  • Schedule for TPAX and Web TPAX Server Maintenance
  • In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.
  • FY12 Weekend Staffing
  • Mar 10-11 | Apr N/A* | May 19-20 | Jun 09-10
    Jul 14-15 | Aug 18-19 | Sep 15-16

    Hours of coverage (on the above weekends):
    Saturday:
    Phone Coverage 0800-1130 and 1230-1500
    Trouble tickets worked: 0600-1130 and 1230-1600
    Sunday:
    Phone Coverage 0800-1130 and 1230-1400
    Trouble tickets worked: 0600-1130 and 1230-1400

    *April and October are PPC reserve training/admin weekends. Phones will not be monitored.

Trouble-Ticket Form

(For USCG Personnel/Employees Only)

Attachments: Please use the CGWEB/Intranet version of our Trouble Ticket if you need to attach supporting documents. You can also just and attach the documents to your email message.

Contact Information Who is submitting this ticket?

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.
Employee ID #:  
Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.
E-Mail:  
First Name:  
Last Name:  
Title, Rate or Rank:  
Daytime Telphone:
(Include area code & ext.) 		 
Member/Employee Information Who is this ticket for?
Same as contact information? 
Employee ID #:  
First Name:  
Last Name:  
Problem/Issue Information
User Role
for this issue:		  
Category:  
Type:  
Reason:  
Travel Order Number:
(If this is a travel related issue)

Please enter a description of the problem or the requirements for the ADHOC report request
Note: Information entered below is transmitted via email, do not include sensitive information (e. g. Account numbers, your SSN or home address)..


This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

Top of page

Download Plug-Ins
Download Plug-Ins: Some of the links on this page require a plug-in to view them. Links to the plug-ins are available below.
Click Here to Download Adobe Acrobat Reader Adobe Acrobat Reader (PDF)
Last Modified 2/29/2012