Pay & Personnel Center, Customer Care Branch
The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.
Customer Service Hours and Weekend Staffing Schedule
Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.
FY13 Weekend Staffing
Aug 17-18 | Sep 21-22
FY14 Weekend Staffing
*Oct 19-20 | Nov 16-17 | Dec 14-15
Jan 11-12 | Feb 8-9 | Mar 15-16
*Apr 12-13 | May 17-18 | Jun 21-22
Jul 19-20 | Aug 16-17 | Sep 20-21
Hours of coverage (on the above weekends):
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400
*April and October are PPC reserve training/admin weekends. Phones will not be monitored.
For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.
MAC TO STOP PROCESSING ALLOTMENTS EFFECTIVE MARCH 31,2014
Please note: MAC will continue processing Public/Private Venture (PPV) housing allotments. Only the "MAC Ease bill payment service" is being discontinued.
Military Assistance Company, LLC ("MAC") has been a long time provider of its MAC Ease bill payment service. For a number of reasons, including the growing popularity and availability of other bill payment options, MAC has come to the difficult decision that it must exit the MAC Allotment business effective March 31, 2014. Unless you received specific notification from MAC permitting new allotments through November 30, 2013, MAC will no longer be accepting new allotments as of November 1, 2013. Continue reading "MAC allotments...".
November 2013 Military Payroll Processing Complete
November Leave and Earnings Statements (LESs) Posted: LESs for November are available. Go to "View Paycheck" in Direct Access under Employee Self Service to view.
The military payday for End Of Month (EOM) November 2013 is 29 November. Payday falls on the 1st and 15th of each month unless that date is a weekend or federal legal holiday. In those cases, the payday is moved to the 1st preceding business day. Looking ahead, the paydays for December 2013 are scheduled for the 13th (Mid-Month) and the 31st (EOM). For a schedule of military paydays visit: http://www.uscg.mil/ppc/mas.asp#2014.
November Reserve Points Statements Posted: Reserve retirement point data for November 2013 is available. Go to "View Reserve Points" in Direct Access under Self Service to view.
- Schedule for TPAX and Web TPAX Server Maintenance
- In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.