TACCTS Basics

TACCTS Basics Education Services Officer

How do I get a TACCTS account?

Follow procedures for submitting an ESO Designation letter to CGI
You will receive a login and temporary password via email.
Open the TACCTS website.
Login and set a permanent password within 24 hours of email receipt or the system will lock your account.

How to I add an issue?

Login and select the department where you want to send the issue
Click
Enter information - if request is not specific to a member, enter your EMPLID as the member EMPLID
Choose a description from the dropdown list.
Click to send ticket to CGI.

How do I find an issue?

Click to see all open tickets. Remember tickets are separated by division. To see TA tickets you have to be in the TA and Grants section, etc.
Click to see both open and closed tickets.
On the search form, use the Submitted By criteria. Select your name from the dropdown menu.
Click and a list of both your open and closed issues will display.

How do I add a comment to an issue?

How do I reopen an issue?

Click to find closed tickets.
On the search form, use the Submitted By criteria. Select your name from the dropdown menu.
Click and a list of both your open and closed issues will display.
Click anywhere on the issue to open.
Click in the open issue.
Add reason for reopen in the comments field.
Click to send ticket back to CGI.

What do I do if TACCTS locks my account?

Download Plug-Ins: Some of the links on this page require a plug-in to view them. Links to the plug-ins are available below.

Last Modified 1/26/2012

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