1. Timeliness (product or service delivered as expected or agreed)? Excellent More Than Satisfactory Satisfactory Less Than Satisfactory Unacceptable
2. Quality (product or service delivered as expected, accurate information, well made)? Excellent More Than Satisfactory Satisfactory Less Than Satisfactoryt Unacceptable
3. Responsiveness (courteous, polite, quick response to inquiries, flexible, honest, professional)? Excellent More Than Satisfactory Satisfactory Less Than Satisfactory Unacceptable
4. Reliability (understood your needs, knowledgeable, communicated quality and delivery)? Excellent More Than Satisfactory Satisfactory Less Than Satisfactory Unacceptable
5. Value (easy to do business with, reasonable cost, cost was appropriate compared to quality)? Excellent More Than Satisfactory Satisfactory Less Than Satisfactory Unacceptable