R 262037Z OCT 09

SUBJ COAST GUARD WIDE IMPLEMENTATION AND USAGE OF THE DENCAS WEB
SCHEDULER
1. EFFECTIVE 15 NOVEMBER 2009, ALL COAST GUARD CLINICS MUST UTILIZE THE
DENCAS WEB SCHEDULER IN ORDER TO STANDARDIZE THE DENTAL APPOINTING
PROCESS. USE OF THIS TECHNOLOGY WILL PROVIDE A COMMON SET OF APPOINTING
PROCEDURES, DECREASE LEARNING CURVES AMONG NEW PERSONNEL, AND ENSURE
GREATER VISIBILITY AND STANDARDIZATION OF COAST GUARD DENTAL METRICS.
2. ENTERPRISE-WIDE USE OF THE DENCAS SCHEDULER WILL ALLOW CLINICS TO
AUTO-POPULATE THE BALANCED SCORECARD METRICS UTILIZED AS PART OF THE
CG-112 STRATEGIC PLAN. IN ADDITION, THE SCHEDULER PROVIDES A MECHANISM
FOR AUTOMATED PEER REVIEW NOTIFICATION AND PATIENT SATISFACTION
SAMPLING THAT WILL BE IMPLEMENTED IN CY 2010 TO REPLACE THE PREVIOUS
EXTERNAL PEER REVIEW SYSTEM. THE PEER REVIEW CONTRACTOR WILL UTILIZE
DENCAS TO RANDOMLY ASSIGN PEER REVIEWS AMONG COAST GUARD DENTAL
OFFICERS. THE CONTRACTOR WILL PROVIDE BETTER QUALITY IMPROVEMENT DATA
FOR USE IN ENHANCING DENTAL PRACTITIONER PERFORMANCE.
3. FURTHER INFORMATION REGARDING GUIDANCE ON HOW TO USE THE DENCAS WEB
SCHEDULER CAN BE FOUND AT HTTPSDENCAS.MED.NAVY.MIL.
4. POC FOR THIS GUIDANCE AT COMDT (CG-1122) IS CAPT DON BELCHER AT 202-
475-5180 OR DONALD.C.BELCHER(AT)USCG.MIL.
5. CAPT MICHAEL J. BOQUARD, CHIEF, OFFICE OF HEALTH SERVICES SENDS.
6. INTERNET RELEASE AUTHORIZED.