R 082051Z FEB 12

ALCGPSC 024/12
SUBJ: DHS TRAVEL CHARGE CARD TRAINING - UPDATE
A. COMCOGARD PSC ARLINGTON VA 061241ZZ DEC 11 / ALCGPSC 163/11
1. REF (A) NOTIFIED COMMANDS AND CARDHOLDERS OF THE REQUIREMENT TO
SUCCESSFULLY COMPLETE THE ON-LINE DHS TRAVEL CHARGE CARD TRAINING
PRIOR TO BEING ISSUED A GOVERNMENT TRAVEL CHARGE CARD (GTCC) AND
EVERY TWO YEARS THEREAFTER.
2. BASED ON A REVIEW OF CGBI DATA FOR THE REQUIRED DHS TRAVEL CHARGE
CARD TRAINING CONDUCTED ON 07FEB2012, THERE ARE CURRENTLY 949
CARDHOLDERS WHO HAVE NO RECORD OF COMPLETING THE INITIAL TRAINING,
9,421 CARDHOLDERS WHO ARE OVERDUE FOR REFRESHER TRAINING, AND 566
CARDHOLDERS WHO ARE DUE FOR REFRESHER TRAINING OVER THE NEXT 2
MONTHS.  WHILE THESE NUMBERS REPRESENT A SIGNIFICANT IMPROVEMENT FROM
REF (A), WE ARE STILL NOT IN COMPLIANCE WITH DHS OR CG POLICY.  A
CURRENT REPORT IS AVAILABLE AT HTTP://TINYURL.COM/86XKKYL UNDER THE
'DETERMINING CARDHOLDER TRAINING STATUS' SECTION.
3.  REF (A) INDICATED THAT CARDHOLDERS WITH NO RECORD OF EVER
COMPLETING THE INITIAL TRAINING WOULD HAVE THEIR ACCOUNTS CLOSED
EFFECTIVE 01FEB2012.  HOWEVER, INSFRASTRUCTURE ISSUES FOR THE CG
LEARNING MANAGEMENT SYSTEM NOT SPECIFIC TO THIS TRAINING REQUIRE THIS
DEADLINE TO BE EXTENDED.  SPECIFIC ISSUES IDENTIFIED INCLUDE THE
COURSE FAILING TO LOAD AFTER 5 TO 10 MINUTES OR INDICATING THAT NO
COURSES ARE ENROLLED AFTER ENROLLING.  BOTH OF THESE ISSUES REQUIRE
THE CARDHOLDER TO SUBMIT A CG FIXIT REQUEST FOR CORRECTION.
4.  CURRENT CARDHOLDERS WHO HAVE NOT COMPLETED THE REQUIRED INITIAL
TRAINING PRIOR TO 29FEB2012 WILL HAVE THEIR GTCC ACCOUNT CLOSED ON
01MAR2012.
5.  COMPLETE INSTRUCTIONS ON COMPLETING THE TRAINING, PROBLEM
RESOLUTION, ACCESSING THE CG PORTAL FROM OUTSIDE THE COAST GUARD DATA
NETWORK, PRINTING TRANSCRIPTS, AND RUNNING THE CGBI DHS TRAVEL CARD
REPORT ARE AVAILABLE AT HTTP://TINYURL.COM/7SXQMVQ.
6.  COMMANDS ARE REQUESTED TO ENSURE ALL CARDHOLDERS ARE MADE AWARE
OF THIS TRAINING REQUIREMENT AND COMPLETE THE TRAINING PRIOR TO
29FEB2012.  COMMANDS ARE ALSO ENCOURAGED TO INCORPORATE THIS TRAINING
INTO THE UNIT TRAINING PLAN.
7.  QUESTIONS OR PROBLEMS WITH THE COAST GUARD LEARNING MANAGEMENT
SYSTEM OR COURSE COMPLETION NOT BEING REFLECTED IN THE CGBI SYSTEM
SHOULD BE DIRECTED TO YOUR LOCAL UNIT TRAINING OFFICER.
8.  CARDHOLDER SPECIFIC QUESTIONS SHOULD BE DIRECTED TO THEIR TRAVEL
MANAGER. THE LIST OF TRAVEL MANAGERS IS AVAILABLE AT
HTTP://WWW.USCG.MIL/PSC/BOPS/GOVTRVL/.
9.  QUESTIONS ON THIS POLICY OR THE GTCC PROGRAM SHOULD BE DIRECTED
TO MS. CARLENE CURRY AT E-MAIL EVELYN.C.CURRY(AT)USCG.MIL, OR MR.
MATT RUCKERT AT E-MAIL MATTHEW.T.RUCKERT(AT)USCG.MIL.
10. RELEASED BY RADM D. R. MAY, COMMANDER, CG PERSONNEL SERVICE
CENTER.
11. INTERNET RELEASE AUTHORIZED.